Shipping Policy

Introduction

At ROZANA PERFUME, we are committed to delivering your orders safely, efficiently, and in a timely manner. This Shipping Policy outlines our shipping procedures, estimated delivery times, responsibilities, and other important information related to the delivery of your purchases.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

Order Processing

All orders are subject to verification and availability.

Once an order is successfully placed, our team will begin processing it as quickly as possible. Processing times may vary depending on product availability, order volume, and seasonal demand.

Orders are generally processed during regular business days and may not be processed on weekends, public holidays, or during periods of exceptional demand.

Customers will receive order updates when available regarding the status of their purchase.

Shipping Destinations

ROZANA PERFUME ships to selected regions and countries where delivery services are available.

Shipping availability may vary depending on the destination, local regulations, and carrier restrictions.

If delivery is unavailable to your location, you may be notified during checkout or after order review.

Delivery Timeframes

Estimated delivery times vary depending on the shipping destination, shipping method selected, customs procedures, and carrier performance.

While we strive to ensure timely delivery, all delivery dates provided are estimates only and are not guaranteed.

Delivery delays may occur due to:

• High order volumes

• Weather conditions

• Customs inspections

• Public holidays

• Carrier delays

• Remote delivery locations

• Unforeseen operational disruptions

Shipping Charges

Shipping fees are calculated based on factors such as:

• Delivery destination

• Package size and weight

• Shipping method selected

• Applicable taxes or duties

Any shipping charges applicable to your order will be displayed during the checkout process before payment is completed.

Promotional shipping offers, if available, may be subject to specific terms and conditions.

Order Tracking

Where available, customers may receive shipment tracking information once their order has been dispatched.

Tracking updates are provided by shipping carriers and may take time to appear after shipment confirmation.

Please note that tracking information accuracy depends on the carrier’s tracking system.

Delivery Responsibility

Customers are responsible for providing accurate shipping information at checkout.

ROZANA PERFUME cannot be held responsible for delivery delays, failed deliveries, or additional costs resulting from:

• Incorrect addresses

• Incomplete delivery information

• Incorrect contact details

• Failure to receive the package

• Refusal of delivery

If a package is returned due to incorrect information provided by the customer, additional shipping charges may apply for re-delivery.

Customs, Duties, and Taxes

For international shipments, customs duties, import taxes, fees, and other charges may be imposed by local authorities.

These charges are typically the responsibility of the customer unless otherwise stated.

Customs procedures may also affect delivery times, which are outside the control of ROZANA PERFUME.

Customers are encouraged to review local import regulations before placing an order.

Damaged Packages

If your package arrives visibly damaged, we recommend inspecting the shipment before accepting delivery whenever possible.

If you believe an item was damaged during transit, please document the condition of the package and contact us promptly through our Contact Us page for assistance.

Lost or Delayed Shipments

While we work with trusted shipping providers, delivery delays and shipping issues can occasionally occur.

If your order appears significantly delayed or lost in transit, please contact us through our Contact Us page. We will work with the shipping carrier to investigate the issue and provide updates whenever possible.

Failed Delivery Attempts

Shipping carriers may attempt delivery multiple times depending on their policies.

If delivery attempts are unsuccessful due to customer unavailability, incorrect information, or failure to collect the package, the shipment may be returned to the carrier or sender.

Additional shipping fees may apply for re-shipment.

Force Majeure

ROZANA PERFUME shall not be liable for delays or failure to deliver orders due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters

• Severe weather conditions

• Government actions

• Transportation disruptions

• Labor disputes

• Public health emergencies

• Technical failures

• Security incidents

Shipping Policy Updates

We reserve the right to modify this Shipping Policy at any time without prior notice. Any updates will become effective immediately upon publication on our website.

Customers are encouraged to review this policy periodically for the latest shipping information.

Contact Us

If you have any questions regarding shipping, delivery times, tracking information, or shipment-related concerns, please visit our Contact Us page and our team will be happy to assist you.