Return & Refund Policy
Introduction
At ROZANA PERFUME, customer satisfaction is important to us. We strive to provide authentic, high-quality fragrances and products. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds may be requested.
By placing an order on our website, you agree to the terms outlined in this policy.
Eligibility for Returns
To be eligible for a return, products must meet the following conditions:
• Items must be unused and in their original condition
• Products must remain sealed and unopened
• Original packaging, labels, and accessories must be included
• Products must not show signs of use, damage, or alteration
• Return requests must be submitted within the applicable return period
We reserve the right to inspect returned items before approving a refund or exchange.
Non-Returnable Items
For hygiene, safety, and product integrity reasons, certain items may not be eligible for return, including:
• Opened perfume bottles
• Used products
• Products with broken seals
• Customized or personalized items
• Gift cards, vouchers, or promotional items where applicable
• Products damaged due to misuse or improper handling
Return Request Process
If you wish to request a return, please contact us through our Contact Us page with the following information:
• Order number
• Customer name
• Product details
• Reason for return
• Supporting photographs if applicable
Our team will review your request and provide instructions regarding the next steps.
Returns should not be sent without prior authorization.
Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or different from what was ordered, please contact us as soon as possible through our Contact Us page.
To assist with the review process, you may be asked to provide:
• Order details
• Photographs of the item
• Photographs of the packaging
• Description of the issue
Upon verification, we may offer a replacement, exchange, store credit, or refund where appropriate.
Refund Approval
Once a returned item is received and inspected, we will notify you regarding the outcome of your return request.
Approval of refunds is subject to compliance with this policy and successful inspection of returned merchandise.
We reserve the right to refuse refunds that do not meet our return requirements.
Refund Method
Approved refunds will generally be processed using the original payment method whenever possible.
Depending on your payment provider, financial institution, or payment platform, refund processing times may vary.
ROZANA PERFUME is not responsible for delays caused by banks, payment processors, or third-party financial institutions.
Exchanges
Where available, eligible products may be exchanged for the same item or an alternative product of equal value.
Exchange approval is subject to:
• Product availability
• Inspection of returned merchandise
• Compliance with this policy
Additional charges may apply if the replacement item exceeds the value of the original purchase.
Return Shipping
Unless otherwise required by applicable law or approved by our team, customers may be responsible for return shipping costs.
Shipping charges paid during the original purchase are generally non-refundable unless the return results from:
• Incorrect items shipped
• Verified defective products
• Verified shipping errors
Failed Deliveries and Refused Shipments
Orders returned due to incorrect shipping information, refusal of delivery, or failure to receive the package may be subject to additional shipping fees.
Any refund issued for such orders may be adjusted to account for shipping costs, carrier charges, or administrative expenses incurred.
Cancellation Requests
Customers may request order cancellations before an order has been processed or dispatched.
Once an order has entered fulfillment, packaging, or shipping stages, cancellation requests may not be possible.
Approval of cancellations remains at the discretion of ROZANA PERFUME.
Fraud Prevention
To protect customers and maintain secure operations, we reserve the right to investigate return and refund requests that appear unusual, excessive, fraudulent, or inconsistent with normal purchasing behavior.
Requests found to involve misuse of our policies may be denied.
Limitation of Liability
ROZANA PERFUME reserves the right to determine eligibility for returns, exchanges, refunds, and store credits in accordance with this policy and applicable laws.
Our decisions regarding product condition, return eligibility, and refund approval shall be made in good faith following inspection and review.
Changes to This Policy
We reserve the right to update, modify, or replace this Return & Refund Policy at any time without prior notice.
Any changes become effective immediately upon publication on the website.
Customers are encouraged to review this policy periodically for updates.
Contact Us
If you have any questions regarding returns, refunds, exchanges, damaged products, or order-related concerns, please visit our Contact Us page and our team will be happy to assist you.
